Privacy Policy

Last Updated: March 2026

1. Information We Collect

When you place an order or contact us, we may collect your name, email address, phone number, shipping address, and payment reference information. We do not store credit card details as we use PayID/Osko bank transfers.

2. How We Use Your Information

We use your information to process and fulfil your orders, communicate about your order status, respond to enquiries, and improve our service. We do not sell or share your personal information with third parties for marketing purposes.

3. Data Security

We implement reasonable security measures to protect your personal information. All data is stored securely and access is restricted to authorised personnel only.

4. Cookies

Our website may use cookies for essential functionality such as cart management and order tracking. These are necessary for the operation of our service.

5. Third-Party Services

We may use third-party services for shipping (Australia Post) and analytics. These services have their own privacy policies governing the use of your information.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at support@oztidelab.com.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

8. Contact

For privacy-related enquiries, please contact us at support@oztidelab.com.